I've never used a line sitting service before. How does this work?
Call or text us with your request. Decide on the number of hours you' d like us to wait. Pay approximately 40% deposit. We'll post the job to our team of waiters. When one accepts, they will call or text you to confirm and review order (usually within an hour). Upon arrival they will send you a text, along with a pic and your approximate place in line. Call or text them when you're close. Arrive, then pay them the 60% balance. (Gratuities, graciously accepted!)
Do other people get mad?
While we are in line, we have explained our service to those around us, so they know to expect you. There are no surprises and everyone is informed.
Do you hold spaces for more than one person?
No that is strictly forbidden. It is a 1:1 ratio. One line sitter per person! If more than one person arrives, we do not relinquish the spot and your deposit is forfeited. Remember, we have already told the people behind us, who is coming! If there are 2 sitters, then only two people should be arriving to swap. And please don't have them come after you've swapped. It is considered "THEFT OF SERVICE" under New York City law (kinda like jumping out of a cab or leaving a restaurant without paying) and we can pursue either the CRIMINAL or CIVIL route. It's not worth it. Futhermore, we're not responsible if those behind you, complain and get you ejected from the line.
Is this legal?
We are a recognized legitimate Limited Liability Company with the State of New York and we also have a Federal Tax ID. No other line sitting company in New York City can say that. Our service is no different than having your husband or wife wait for you, except you pay us!
Who are your line sitters?
A few are close friends of the founder, Robert Samuel, who stepped in as the business started to grow and have stayed on board. Others are current and former employees of other larger companies who provided similar tasking/courier services.
Can I request a specific sitter, I've worked with previously?
Yes! That's actually strongly recommended! Just be sure to tell us when booking! Although Robert Samuel, the owner may be unavailable depending on your request.
Is my deposit refundable, if I change my mind or don't get my item?
You can receive a full refund of the deposit prior to 8 HOURS of your requested start time. There are no refunds as a result of product unavailability, store/event closure, or other unforeseen circumstances. As a rule, we don't make recommendations on how long to wait or comment on existing bookings. We can however, provide past info to help you make an informed decision. We strongly suggest checking out blogs, word of mouth and social media to get an idea of demand.
Are you guys on Yelp?
Yes we are, we welcome all positive feedback and constructive criticism in an effort to provide an excellent client experience!
Why are HAMILTON , IPHONE and SNEAKER/HYPEBEAST orders due in full, instead of 40% upfront?
Hamilton - We are purchasing tickets that can come out at any point of the day we need to have full payment for tickets. The waiting portion is due upfront as well since we dont want to perform monetary transactions in the line or during the show. When you arrive to the theatre, everything is paid for and we are just waiting for ticket availability.
iPhone - The overwhelming popularity of Apple's products yield lines that are unpredictable. Although we have been doing this since 2012, we never want customers who are unsatisfied with their place based on the number of hours to withhold payment as has happened in the past. Just once, but once was enough! When we suggest hours we know what we are talking about
Sneaker/Hypebeast- Releases from Jordans, Yeezy, KITH, Supreme and similar products tend to have somewhat chaotic lines and uncertain product availability. For this reason full payment is due to protect our Line Dudes who have provided the service of waiting.
What is the CANCELLATION POLICY?
FOR HAMILTON (Fee deducted off ticket and waiting total)
10% CANCELLATION FEE - CANCELLATIONS RECEIVED MORE THAN 48 HOURS ***OF SCHEDULED WAIT START*** (NOT SHOW TIME)
20% CANCELLATION FEE - CANCELLATIONS RECEIVED LESS THAN 48 HOURS ***OF SCHEDULED WAIT START*** (NOT SHOW TIME)
40% CANCELLATION FEE - CANCELLATIONS RECEIVED ONCE THE WAIT HAS STARTED
ALL OTHER WAITS REQUESTS
DEPOSIT IS FORFEITED IF CANCELLED LESS THAN 12 HOURS PRIOR TO START TIME
DEPOSIT IS FULLY REFUNDABLE IF CANCELLED MORE THAN 12 HOURS TO START TIME
Are you hiring in New York and other cities?
We are currently based in New York City, but have plans to expand. Interested parties should email a resume to firstname.lastname@example.org with the city you live in IN THE SUBJECT